Request Tracker 3.1
For help desks or any call center. Track who requests what and when they requested it, what was done to address the request, who handled the request and how much time it took them. If you charge customers for the requests you handle, Request Tracker ...
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Call Center Excel Template Download
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26$149.00
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27Advanced Call Center 6.0
All the features you'd expect are supported: call monitoring and logging, Caller ID with pop-ups and voice alerts, "white" and "black" lists, customizable and personalized greetings, and conversation recording.Advanced Call Center ...$39.95 -
28SSIS Remove redundancy 1.0
The requirement goes something like this: You have some sources, let it be some sales data or some Call center data coming from different sources. Data can be of different media. But you are able to load it in your staging tables i.e. one staging database ...Freeware -
29EasyVersionControl-Excel Version
EasyVersionControl | Excel Version Control Template for distributed Excel files | Download the DEMO at www.EasyVersionControl.com -
30Work Order Template 1.10
This free work order template offers a printer friendly work order form that is fully customizable for all your Work Order needs. As you can see, a work order should include elements that help the person or people who will be fulfilling the work order ...Freeware -
31Call Detail Recorder 1.0
For SMDR, ANI, or 911 ALI recording, download the Call Detail Recorder .To choose a recorder, first determine the number of lines required. Each line is an audio source, like a phone line, PBX port, extension, radio or microphone. Lines can be "switched" ...Freeware -
32Project Planning and Management 3.0
The Excel Project Planning and Management template is designed as a generic and affordable Excel based solution to plan and manage any project. The ability to build the project's budget as tasks are identified facilitates the processes of business case ...$26.00
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33Skype Call Recorder 5.5
Skype Call Recorder is widely used by many Skype users and business call centers. It is used for recording high quality Skype audio and video calls on both sides automatically. As the best quality Skype Call Recorder, It can support many kinds of audio ...$29.95
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34EasyErlang 2.5
EasyErlang© is a feature-rich yet very easy to use staffing calculator and planning tool for call centers, help desks and virtually any telephone and email contact centers. It analyzes customer telephone call traffic, calculates how many customer ... -
35PerSonoCall Consumer Edition 2.1
Plantronics software enables the integrated call control features for Plantronics audio devices including call answer/end and synchronized mute with your softphone. PerSonoCall Consumer Edition Software for Windows provides integration between Skype ...Freeware -
36OfficeReady Professional 4.0
Create designer-quality documents with these templates for Microsoft Word, Excel & PowerPoint. Start with templates for flyers, sales reports, newsletters and more, then add your personal touch. Create accurate sales receipts, invoices & more ...$69.95 -
37Skype Recorder 6.0
To businessman, Skype Recorder can absolutely help to enhance the customer service of call center. The Machine Bind License is recommended to business call centers. Once the Skype Recorder has been authorized to a specified machine in the business ...$29.95
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38WhoCalls Caller ID detection 2.0.5
It will not answer the call, just display the caller information (if transmitted). If the caller is already in the database, its details and photo will be displayed. You may also use it to display information in an external database. Samples of a Call ...$20.00 -
39IEX TotalView 3.1
IEX TotalView Workforce Management software, now named NICE IEX Workforce Management, enables even the most complex multi-site, multi-skill and multi-channel call centers to forecast staffing needs, schedule their representatives’ time, and ... -
40MXIE 6.0
Main features: - One-click to call – start / receive and control calls via mouse, keyboard or telephone - Built-in softphone - MXconnect™ lets you make any phone your business phone, and maintain call control through MXIE - Find ... -
41SIP PBX v2 2.6
A Free Windows SIP PBX, with rich and powerful features like ACD(Automatic Call Distribution), Ring Group, Call Parking, Auto Attendant, Pickup Group, Conference, Auto-Dialer, Database CDR report, Database PBX Status Report, and much more. You can set ...Freeware -
42PrettyMay Voice Plugin for Skype
With PMVPS, you can record and replay any Skype call easily. PMVPS offers many features, such as call recording, voicemail, music-sharing during a conversation, and saving Skype voicemails to local audio files. PMVPS also allows you to use SkypeOut ...Freeware -
43OneClick Commissions 1.03
If you are like most managers you maintain sales data in an Excel spreadsheet. Excel is great for calculating commissions but it's no fun to prepare sales commissions statements and distribute them. The process of copy/paste from Excel to a statement ...$20.00 -
44Quote Generator 1.0.2
Quote Generator is an Excel Quote Template application that allows integration of your customer and product information into a single system, from there it is a simple process to create and then track each customer quotation. Key Features 1. Customer ...$19.00 -
45CT Developer Studio 2.0
CT Developer Studio helps you develop and host automated call handling systems which can be tailored to individual needs. Develop complex IVR software or implement a simple inbound call center, set up automatic dialing or create a fully automatic call ...$99.00 -
46Mizu Webphone 4.8
It can call any other SIP soft phone (for free charge) or any landline or mobile number via your softswitch or a VoIP service provider of your choice. The webphone can be also controlled with a simple to use JavaScript API and it is completely customizable.$500.00
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47Professional Coin Collecting
Until now, keeping track of a coin collection often involved recording detailed notes in a notebook, or saving coin information into an Excel spreadsheet. These types of solutions are often cumbersome, tedious, and do not let the collector fully understand ...$34.95
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48Folder HelpDesk 12
Report generator based on MS Excel allows you to build and share custom reports with co-workerKnowledge base. Databases are open to allow building any kind of custom reports or additions to the tables. Open webform for receiving support questions online.$2,200.00
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49SPSS Clementine 12.0
Deploy models, predictions and insight to decision makers and operational systems, including call center staff, customer-facing staff and websites. Access all of IBM SPSS Modeler's predictive capabilities, as well as IBM SPSS Statistics' ...Freeware -
50OfficeReady Platinum 4.0
The library of hundreds of professionally designed templates for Microsoft Word, Excel and PowerPoint gives you everything you need to create impressive advertisements, flyers, business forms, reports, newsletters, brochures, presentations and more.$99.95